luck63 Privacy Policy

1 Introduction

This Privacy Policy (hereinafter referred to as "this Policy" or "the Policy") is issued by luck63 (hereinafter referred to as "luck63", "we", "us" or "the Platform"), an internationally operated online sports betting and live casino service accessible at luck63.cam.

This Policy applies to all personal data collected from individuals (hereinafter referred to as "User", "you" or "Data Subject") who access or use the luck63 Platform, register an Account, interact with our customer support, or visit the luck63 website. It governs the collection, use, storage, sharing and protection of your personal data in connection with luck63's services.

By registering an Account on luck63 or otherwise using the Platform, you confirm that you have read, understood and agreed to this Privacy Policy in its entirety. This Policy forms part of the luck63 Terms & Conditions and should be read in conjunction with those Terms.

2 Definitions

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, date of birth, account credentials, financial information and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, deletion or any combination thereof.
• "Data Controller" means luck63, which determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Processor" means any third party that processes Personal Data on behalf of luck63 under a binding contractual arrangement.
• "Cookies" means small text files placed on a User's device by the Platform for the purposes of session management, analytics or functionality.
• "KYC" means Know Your Customer — the identity and age verification process mandatory for Account operation and withdrawal processing on the Platform.
• "AML" means Anti-Money Laundering — the legal and regulatory framework requiring luck63 to monitor and report certain financial transactions.

3 Data We Collect

luck63 collects the following categories of Personal Data in the course of operating the Platform and providing its services to registered Users:

3.1 Identity & Registration Data

• Full legal name, date of birth, nationality and gender.
• Email address, username and encrypted account password.
• Residential address, city and country of residence.
• Government-issued identification documents (e.g., National Identity Card, Passport, Driver's Licence) submitted during KYC verification.

3.2 Financial & Transaction Data

• Deposit and withdrawal transaction records, amounts (in PKR or applicable currency) and timestamps.
• Payment method details submitted during deposit or KYC, including bank account references or e-wallet identifiers (e.g., where applicable, references consistent with payment methods familiar to Pakistani users such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — cited here for context only; availability is subject to the Platform cashier at any given time).
• Wagering history, game activity, bet placement records and account balance history.

3.3 Technical & Device Data

• IP address, browser type, browser version and operating system.
• Device identifiers, screen resolution and device type.
• Session data, page interaction logs and access timestamps.
• Geolocation data derived from IP address for jurisdiction-compliance purposes.

3.4 Communication Data

• Correspondence submitted through customer support channels, including emails to [email protected] and live-chat transcripts.
• Feedback, complaints and dispute records.

3.5 Responsible Gambling Data

• Self-exclusion requests, deposit limit settings, session limit preferences and any other responsible gambling tool preferences set by the User.
• Activity monitoring data used to identify and respond to potential problem gambling behaviour.

4 How Data Is Collected

luck63 collects Personal Data through the following means:

• Directly from you — during Account registration, KYC submission, deposit and withdrawal transactions, customer support interactions and responsible gambling tool configuration.
• Automatically — through cookies, session tracking, server logs and analytics tools as you navigate and use the Platform.
• From third parties — including identity verification service providers during KYC, payment processors during financial transactions, and fraud-detection service providers as part of AML compliance obligations.

5 Data Processing & Purpose

The table below summarises the key purposes for which luck63 processes your Personal Data:

6 Legal Basis for Processing

luck63 processes Personal Data only where a lawful basis for processing exists. The applicable legal bases are:

• Contract performance — Processing necessary to register your Account, operate your account, process your wagers and transactions and deliver customer support.
• Legal obligation — Processing required to comply with applicable legal and regulatory obligations, including KYC and AML requirements imposed under the laws of the operator's license jurisdiction.
• Legitimate interests — Processing carried out to protect the Platform from fraud, maintain system security, conduct platform analytics and manage responsible gambling obligations, provided such interests are not overridden by your data protection rights.
• Consent — Processing for marketing communications where you have provided explicit, informed consent. Consent may be withdrawn at any time by contacting [email protected].

7 Data Sharing & Disclosure

luck63 does not sell, rent or trade your Personal Data to any third party for their own marketing or commercial purposes. Personal Data may be shared only in the following circumstances and only to the extent necessary for the specified purpose:

• KYC and Identity Verification Providers — third-party service providers contracted to perform identity and age verification on luck63's behalf.
• Payment Processors — financial service providers used to process deposit and withdrawal transactions on the Platform.
• Fraud Detection and AML Compliance Partners — service providers contracted to assist with the detection of fraudulent activity and compliance with anti-money laundering obligations.
• Platform Technology Providers — software and infrastructure providers whose services are integral to Platform operation, acting as Data Processors under binding contractual obligations.
• Regulatory and Law Enforcement Authorities — where disclosure is required by applicable law, court order, regulatory demand or where luck63 reasonably believes disclosure is necessary to protect its legal rights or the safety of others.
• Corporate Restructuring — in the event of a merger, acquisition or sale of all or part of luck63's business, User data may be transferred as part of that transaction, subject to equivalent data protection commitments.

8 International Data Transfers

As an internationally operated platform, luck63 may transfer your Personal Data to countries other than your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction. Where such transfers occur, luck63 takes reasonable steps to ensure that your Personal Data is treated securely and in accordance with this Policy, including through the use of appropriate contractual safeguards.

Pakistani users should be aware that their Personal Data is processed outside Pakistan and that Pakistani data protection laws (to the extent applicable) may not govern this processing. By using the Platform, you acknowledge this cross-border data processing context.

9 Data Retention

luck63 retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal and regulatory obligations. The following general retention principles apply:

• Account data — retained for the duration of the active account relationship and for a minimum period thereafter as required by the applicable license jurisdiction's record-keeping obligations (typically five years).
• KYC and identity documents — retained for the minimum period required by applicable AML regulations in the operator's license jurisdiction, typically five years from the date of the last transaction or account closure.
• Transaction records — retained for a minimum of five years in accordance with AML record-keeping requirements.
• Customer support communications — retained for a minimum of two years or until the resolution of any associated dispute or complaint.
• Marketing data — retained until you withdraw consent or request deletion, whichever is earlier.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents re-identification.

10 Cookies & Tracking Technologies

luck63 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential Cookies — Required for core Platform functionality, including maintaining your login session, remembering your account preferences and enabling the cashier. The Platform cannot function without these cookies.
• Analytics Cookies — Used to collect aggregated, anonymised data about how Users navigate and interact with the Platform, enabling continuous improvement of user experience and performance.
• Security Cookies — Used to detect and prevent fraudulent activity, unauthorised access attempts and other security threats.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies may impair your ability to use the Platform. luck63 does not use cookies to track your activity across third-party websites unrelated to the Platform.

11 Your Rights

Subject to applicable data protection law in the operator's license jurisdiction, you may hold the following rights in relation to your Personal Data held by luck63:

To exercise any of the above rights, please submit a written request to [email protected]. luck63 will respond to your request within a reasonable timeframe in accordance with applicable law. Please note that certain rights may be limited where luck63 has a legal obligation to retain the data or where the request would adversely affect the rights of third parties.

12 Minors & Age Policy

The luck63 Platform is strictly intended for adults aged 18 years of age or older — or the higher minimum age required by the operator's license jurisdiction, whichever is greater. luck63 does not knowingly collect, process or retain Personal Data from persons below the applicable minimum age.

Where luck63 discovers or has reason to believe that an Account belongs to an individual below the applicable minimum age, it will immediately suspend the Account, delete any associated Personal Data to the extent permitted by applicable law, and take such further action as required by applicable law and responsible gambling obligations.

Adults 18+ only — or the higher minimum required by the operator/license jurisdiction. Turning 18 alone does not make gambling lawful in Pakistan. Users are responsible for their local legal compliance.

13 Third-Party Links

The luck63 Platform may contain links to third-party websites or services in informational or contextual content. luck63 has no control over the content, privacy practices or data collection activities of any third-party website. This Policy applies solely to data processed by luck63 in connection with the luck63 Platform. Users are encouraged to review the privacy policies of any third-party website they visit independently.

14 Security Measures

luck63 implements a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, disclosure, alteration, loss or destruction. These measures include, but are not limited to:

• Encryption of data in transit using TLS (Transport Layer Security) protocols.
• Encryption of sensitive data at rest within Platform databases.
• Access controls ensuring that Personal Data is accessible only to authorised personnel with a defined operational need.
• Regular security monitoring, vulnerability assessments and incident response procedures.
• Two-factor authentication options for Account access.

Despite these measures, no online platform can guarantee absolute security. In the event of a data security incident that is likely to result in risk to your rights and freedoms, luck63 will take prompt steps to contain the incident and notify affected Users as required by applicable law.

15 Policy Amendments

luck63 reserves the right to amend, update or replace this Privacy Policy at any time, including to reflect changes in applicable law, regulatory requirements, Platform functionality or data processing practices. Where amendments are material, Users will be notified via Platform notification or email prior to the changes taking effect.

The effective date at the top of this Policy indicates when the current version came into force. Your continued use of the Platform following any amendment constitutes acceptance of the revised Policy. If you do not accept the revised Policy, you should cease use of the Platform and contact [email protected] to request Account closure.

16 Contact Us

For any questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data by luck63, please contact us using the details below:

Players from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar are welcome to contact the support team in English. Urdu assistance is available on request. When submitting a data rights request, please include sufficient information to identify your Account to allow us to process your request efficiently.